Refund

Refund & Cancellation Policy

This policy covers paid one-to-one consultations and employer financial wellness sessions booked with Lucid Fern Financial Wellness Co., Ltd.. The first conversation is always free and is not covered here.

Last updated: 5 October 2026

Some durations below are standard market-consistent defaults, proposed and pending business confirmation. They will be confirmed in writing before any payment is due.

Eligibility

A paid consultation is refundable if it is cancelled before work has started. Work is considered started once a consultation has begun at the agreed time, or once we have begun preparing a written plan specifically for you at your request.

Timeframes

• More than 48 hours before the appointment: full refund, or reschedule at no cost.
• Between 24 and 48 hours before: 50% refund, or one free reschedule.
• Less than 24 hours before, or no-show: non-refundable. One reschedule is offered at half the standard fee.

Non-refundable items

• A consultation that has already started and run for more than 15 minutes.
• A written plan prepared and delivered at your request outside a live session.
• Group employer sessions where the session has already been delivered to staff.

Cancellation by us

If we must cancel, you may choose a full refund or a rescheduled session at no cost. We will tell you as early as we can.

Rescheduling

One reschedule is allowed at no cost when requested more than 48 hours before the appointment. Further reschedules are treated as a new booking.

Deposits

We do not take deposits. Payment is due only after a consultation is confirmed in writing and, where applicable, after it has been delivered.

Work already started

If a consultation has started but you decide partway through that it is not for you, the session is charged in full. You keep any written notes produced up to that point.

How to request a refund

Email info@lucid-fernpoint.click with your booking details and the words “refund request” in the subject line, or call +66-38-276-451. We aim to process approved refunds within 14 days to the original payment method.

Contact

Questions: info@lucid-fernpoint.click or +66-38-276-451.